Return Policy

Terms of Sale

All sales are final on special order items, items ordered by the case, seasonal merchandise and sale or clearance items. Once your order has been placed you cannot cancel or return these items. By placing your order, you agree to these terms of sale.

Return Policy

• We want you to be happy with your purchases from us. If you are not satisfied with something you purchased from us, and it is not a 'sale or clearance' item, please contact our Customer Service staff to request a return or exchange of your order, less shipping charges. If we accept your returned merchandise, we will charge a 10% restocking fee. We reserve the right to decline your return of merchandise, at our sole discretion.
• Inspect and report problems within 72 hours. We require that you report any problems with your order immediately so we can remedy it. Contact our customer support staff by email to report any problems with your order within 72 hours of receiving it. Failure to comply with this may prevent us from assisting you.
• No item will be accepted for return without an RMA (return merchandise authorization) number issued by our staff. Items returned to us without an RMA will be charged an additional 10% restocking fee.
• No items may be returned if purchased by the case unless defective.
• No special order items may be returned unless defective.
• No customized or personalized items may be returned unless defective.
• Everyday merchandise can be returned or exchanged within 10 days of receipt.
• Ballons cannot be returned.
• We do not offer return labels or shipment pickups for returns.
• It is in your best interest to return the products using a trackable shipping method. 
• Return the products in the box shipped to you with adequate packing material to avoid product damage.
• We are not responsible for returns not received by us.
• We are not responsible for items damaged in transit during your return.
• Upon receipt, your refund will be processed within 3-4 business days.
  
  

Sale and Clearance Merchandise

• All sales final on 'sale and clearance' merchandise. Returns and exchanges are not allowed on these items.
• Everyday merchandise can be returned or exchanged within 10 days of receipt.

Seasonal Merchandise

• Seasonal merchandise can be returned or exchanged if we receive the merchandise 7 days before the significant day of the Holiday. If later than that, we will not accept it for return.
• Any returned merchandise must be in original packaging - unopened and not damaged.
• You can contact our Customer Service department by email at customerservice@PlatesAndNapkins.com to request an RMA number. If your return is approved, we will issue you an RMA number. You can then return your items to us by repackaging it and sending it to:
  
  Plates & Napkins Party Supplies
  2433 Fenton Street, #C Chula Vista, CA 91914
  attn: Returns Department
  RMA# 

General Notes

• Any items attempted to be returned without an issued RMA number from our staff will be refused.
• If you receive an item that was damaged, defective, or otherwise incorrect from the item(s) you ordered, please save the box and all of the packing material and contact us immediately by phone at 866-293-2435 or by email at customerservice@PlatesAndNapkins.com. We will instruct you on how to return the package to us at no charge. We will send you a replacement order immediately.
• When returning merchandise (with an issued RMA), be sure to pack and tape your package securely. We recommend that you return your items using a trackable shipping method such as UPS or Federal Express. We are not responsible for lost or damaged returned packages.
• We will not accept COD shipping.
• Any monogrammed, personalized, special order or custom gifts may not be returned unless damaged or defective.