Shipping Information
Shipping Rates
| Order Total | Ground | Expedited | Two Day |
| up to $50.00 | $5.00 | $15.00 | $20.00 |
| $51.00 to $75.00 | $7.00 | $17.00 | $23.00 |
| $76.00 to $200.00 | $12.00 | $20.00 | $27.00 |
| over $200.00 | $17.00 | $25.00 | $35.00 |
When will your order ship?
- All in stock, complete orders ship out from our warehouse within 3-5 business days in most cases. We also ship for the date needed for parties and during busy times, this can delay the shipping time for other orders.
- Orders with backordered items are held until the order is complete. We do not ship items separately.
- Backordered items will ship within 2 weeks. Orders with more than 3 backordered items may take longer. Upon receiving your order, we will confirm your shipping date.
Need Your Order for a Special Event?
- If you need your items for an event, please enter your event date into the comments box when placing your order or email cs@platesandnapkins.com with your order number and date needed.
- We adjust our shipping schedule to ship orders with event dates first. This information helps us ensure that you have your order in time for your event.
In Stock / Out of Stock Items
- Inventory in our store changes quickly and often throughout the day. Our systems synchronize with eachother a few times daily to update stock counts.
- It is possible for an item marked "In Stock" to in fact be "Out of Stock" at the time that you place your order. If this happens, we will email you as soon as possible to let you know.
How long will it take my order to be received once it is shipped?
- All shipments embark from our Southern California warehouse
- Ground Shipments: In most cases ground shipping will arrive within 5 days from shipment.
- Expedited Shipments: Expedited shipping will almost always arrive within 3 days of shipment.
- Two Day Shipments: This service will always arrive within 2 days from shipment.
- Package Tracking: All shipments, regardless of method selected, are trackable using links provided in our emailed notices of shipment.
Shipping Policy
- We always try to ship at the lowest cost consistent with you receiving the merchandise by the date you specify when ordering. If you do not indicate a delivery date on your order, we will choose the lowest cost shipping method available.
- If your selected shipping method will not deliver your package by the date needed, our policy is to attempt to reach you by email to get your approval on a shipping upgrade or to disregard the delivery date specified. If we are unable to reach you by the time your order must ship, we will upgrade the shipping at your expense to meet your delivery date.
- We do not ship on major national US holidays, so allow for this when anticipating your package delivery.
International Shipping Policy
- Currently we ship to only select countries.
- All international shipments are subject to taxes, duties & customs brokerage fees. By having items shipped outside the United States, these fees are your responsibility to pay.
- We currently only offer Postal Service Priority International Shipping services.
- If you refuse to pay the local taxes, tarifs, or customs fees - we will not refund any monies to you.
- We do not ship on major national US holidays, so allow for this when anticipating your package delivery.
